01 - Delivery
Delivery means the transfer to the Customer of physical possession of the Product. Les Tropeziennes par M. Belarbi reserves the right to choose the carrier.
Delivery is made in mainland France (including Corsica and Monaco), Belgium, Luxembourg, the Netherlands, Ireland, Germany, Austria, Italy, Spain, Portugal, Denmark, Estonia, Hungary, Lithuania, Latvia, Poland, the Czech Republic, Slovakia, Slovenia, Sweden, Bulgaria, Cyprus, Croatia, Finland, Greece, Malta and Romania. Orders placed on a Saturday, Sunday or public holiday will be processed on the next working day. In case of public holidays, sales, severe weather, exceptional closures, health crises or traffic bans, processing and delivery times may be extended.
The Customer can choose from the following delivery methods:
Colissimo domicile without signature: delivery between 2 to 5 working days, service charged 6.90 euros TTC for Metropolitan France. Your parcel is delivered directly to your letterbox. If your letterbox is not big enough and you are not at home, a notice will be left for you to choose a new delivery date on the Internet within 6 working days or to collect your parcel the next day at 3pm in the post office of your choice. If you do not choose a delivery date, you will be able to collect your parcel from the post office of your choice within 15 days. After this period, it will be returned to the Seller. In all cases, you will be informed by e-mail 24 hours before the delivery of your package.
Colissimo domicile with signature: delivery between 2 and 15 working days, service charged at 7.90 euros TTC for Metropolitan France, 9.90 euros TTC for Germany, Belgium, Luxembourg and the Netherlands, 14.90 euros TTC for Austria, Spain, Italy, Ireland and Portugal and 24.90 euros TTC for Denmark, Estonia, Hungary, Lithuania, Latvia, Poland, the Czech Republic, Slovakia, Slovenia, Sweden, Bulgaria, Cyprus, Croatia, Finland, Greece, Malta and Romania. Your parcel is delivered to your home and signed for. If you are not at home, a delivery notice will be left for you, allowing you to choose a new delivery date on the Internet within 6 working days or to collect your parcel the next day at 3pm in the post office of your choice. If you do not choose a delivery date, you will be able to collect your parcel from the post office of your choice within 15 days. After this period, it will be returned to the Seller. In all cases, you will be informed by e-mail 24 hours before the delivery of your package.
Colissimo point of withdrawal: delivery between 2 and 15 working days, service invoiced at 6.90 euros TTC for Metropolitan France, 9.90 euros TTC for Germany, Belgium, Luxembourg and the Netherlands, 14.90 euros TTC for Austria, Spain, Ireland, Italy and Portugal and 2490 euros TTC for Denmark and Hungary. You have a choice of several collection methods to collect your parcel:
– At La Poste, you can choose the establishment to which you wish to have your parcel delivered (without your postal worker coming to your home first) from the 9,500 post offices available throughout France.
Once the parcel has been prepared by us, it will be delivered to you within 48 hours, and you will be informed of the availability of your parcel by SMS and e-mail. You can then collect it within 10 working days. After this period, your package will be returned to us.
– in a Pickup relay, you can choose one of the 16,000 local retailers in the Pickup network, close to your home, workplace or holiday destination, to which you would like your parcel delivered
Once the parcel has been prepared by us, it will be delivered to you within 48 hours, and you will be informed of the availability of your parcel by SMS and e-mail. You can then collect it within 10 working days. After this period, your package will be returned to us.
– in a Pickup locker, you can choose one of the 500 automatic pickup lockers to have your parcel delivered. Located on your route (station, metro, car park, shopping centres, etc.), they are accessible 24/7 (except for lockers subject to the timetables of shopping malls and transport zones)
Once the parcel has been prepared by us, it will be delivered to you within 48 hours, and you will be informed of the availability of your parcel by SMS and e-mail. You will be informed by SMS and e-mail of the availability of your parcel, which will specify your collection codes allowing you to collect your parcel during 3 working days. After this period, your package will be returned to us.
Chronopost express home delivery: orders placed before 2pm will be delivered the next day before 1pm, excluding incidents, weekends and public holidays. Orders placed between Friday 2pm and Monday morning will be delivered on Tuesday before 1pm. This service is invoiced at 10 euros (incl. VAT) in mainland France only. In the event of absence, the parcel will be held at the nearest post office.
Mondial Relay relay point: delivery between 2 and 5 working days, except for weekends and public holidays, service charged at 3.90 euros TTC for continental France (excluding Monaco), Belgium and Luxembourg and 5.90 euros TTC for Spain. You will be informed of the availability of your parcel by SMS and by e-mail, with a collection voucher allowing you to collect it from a Mondial Relay point within 8 working days. After this period, your package will be returned to the Seller. Delivery in one of our partner network's Relay points in France or abroad, close to your home, workplace or holiday destination.
Free delivery from 100€ purchase (home & relay point).
The delivery times announced are ex-warehouse times wrote down in working days, i.e., excluding weekends and public holidays.
When all or part of the Order is dispatched, the Customer will receive a message by e-mail or SMS confirming the dispatch of the Order, as the case may be. A parcel number may be given to the delivery of all or part of the Order. Otherwise, the delivery of the Order will be named via the Order number. A delivery note will be available in each package. In case of a partial shipment, the delivery note shall summarise the Products present in the parcel and those still to be delivered.
Except in the case of exceptional circumstances or the unavailability of one or more Products, the Products ordered will be delivered at once. In case of a delay in delivery of more than thirty (30) days, not due to a case of force majeure, the Customer may cancel his order by registered letter with acknowledgement of receipt within sixty (60) working days from the maximum date showed for delivery, unless the shipment has taken place before receipt of the Customer's letter. The Customer will then be reimbursed for the full amount paid for the cancelled order.
If the Customer is unable to deliver the goods (failure to keep a delivery appointment, failure to collect the parcel after a delivery notice, etc.), the Customer will lose the contribution to the delivery costs. The return costs are also deducted from the refund of the article. If the Customer wishes a new delivery, the contribution to the delivery costs must be paid by the Customer beforehand.
02 - Returns and refunds
RETURN TERMS
Return with Mondial Relay only in continental France.
To make a return, the Customer must complete the online form by going to his/her account and then to "Order history and details", wait for confirmation and then print the return label in the "Merchandise returns" section and drop off the package at a Mondial Relay point. As proof, the customer must keep the receipt for the parcel which will be given to him.
International returns are at the customer's expense, and we invite the customer to contact a local carrier to evaluate with him the cost of returning the products. After having made your return request from your customer account, the parcel must be sent to: DRESCO SAS, Customer Service Les Tropeziennes par M. Belarbi, Entrepôt la Grange, 11 Chemin D’Armazy, 49110 MONTREVAULT SUR EVRE, France.
PRODUCT STATES
Except for defective products, all returned products (shoes, original packaging, accessories, etc.) must be new, unused and in their original boxes, intact and without writing.
Upon receipt of the package, Les Tropeziennes par M. Belarbi will judge the condition of the returned goods. No returns will be accepted and therefore no refunds will be made if the returned products have been visibly used or damaged by the customer and this use or damage makes the product unfit for sale.
REFUND OF RETURNS
In case of a return that follows the conditions mentioned above, Les Tropeziennes par M. Belarbi will reimburse the returned products:
Mondial Relay return: within 14 days of the return of the goods at the latest. All returns made at the customer's initiative, without the Mondial Relay label available from the customer area, will not be handled by Les Tropeziennes par M. Belarbi.
In case of the return of one or more items subject to a promotional offer or sale, the amount of the refund will be that shown on the invoice.
REFUND OF SHIPPING COSTS
Les Tropeziennes par M. Belarbi will reimburse the shipping costs incurred by the customer if the order is returned in its entirety within 14 clear days from the date of receipt of the goods. This period will be reduced to 15 days during the legal sales periods for products on sale.
